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FAQs

Q: Who can I contact if I have any questions?
A: Please contact the Events Team via e-mail events@internationalliving.com, phone 1-866-381-8446, fax +1-410-233-2688. A live operator is available from 9 a.m.-5 p.m. EST. For questions regarding subscriptions, memberships, or products, please e-mail customerservice@internationalliving.com.

Q: What is included in the registration fee?
A: The registration fee usually includes access to the exhibit and conference rooms for all the duration of the event, all cocktail receptions, and all printed materials. Please consult the individual event promotional brochure or contact us for complete details.

Q: What is your cancellation policy?
A: The cancellation policy varies by event. Please consult the individual event promotional brochure or contact us for complete details. In most cases, you can use the full amount paid as a credit for a future event.

Q: What form of payment do you take?
A: We accept all major credit cards, checks, and money orders.

Q: Are the seminars tax deductible?
A: Yes, probably. Please check with your tax accountant to verify.

Q: Where are you located?
A: Our main office is Elysium House, Ballytruckle, Waterford, Ireland, but we have offices in many countries throughout the world. Our main office in the U.S. is at 819 N. Charles Street, Baltimore, MD, 21201. The address of our Panama office is Casa Remon #7-35, Calle 5, Plaza Catedral, San Felipe, Panama City, Panama.

Q: Do you offer membership discounts?
A: International Living magazine, Panama Insider, Mexico Insider, and Latin America Insider subscribers, Lifetime Society, Publisher's Roundtable, Panama Roundtable, and World Club members are entitled to discounts on most events registration fees. Please consult the individual event promotional brochure or contact us for complete details.

Q: I have more than one membership with you. Can I combine the discounts offered?
A: We invite you to take advantage of the greatest membership discount for which you are eligible, based on your membership status. But only one membership discount applies. And it can be applied to only one member of your party. In other words, your spouse or guest is not eligible for a membership discount. Your membership discount can be combined with any early bird discount offered and any eligible voucher you have. Please note: you can use only one discount voucher per event.

Q: Is the airfare included in the conference registration fee?
A: No. For all your travel needs (including flight assistance and insurance), please contact your travel agency of choice. You may also want to consider one of the many companies that specialize in online reservations and travel assistance, like: www.orbitz.com, www.travelocity.com, www.expedia.com, www.qixo.com, www.mobissimo.com, www.farechase.com, or www.kayak.com. We also suggest you sign up for free e-mail alerts from your preferred airlines, via their websites. In addition, numerous websites--including www.travelzoo.com, for example--offer free e-mail alerts highlighting regular specials for a wide range of airlines. Many of these websites offer tips for getting the best flights, such as being flexible with travel dates and airports if possible.

Q: Does the conference registration fee include accommodation?
A: Accommodation is not included in the registration fee. However, we negotiate a discounted room rate for conference attendees at the conference hotel. The discounted room rate is subject to availability. Please book your room well in advance to avoid disappointment.

Q: Can I bring guests who are not IL subscribers? What will they pay?
A: Yes. Please consult the individual event promotional brochure or contact us for information on the guest's registration fee.

Q: Can I take part in an event as a speaker or a volunteer?
A: If you wish to be a speaker or a volunteer, please contact Elaine Finnegan at efinnegan@internationalliving.com or Grant Perry at gperry@internationalliving.com.

Q: Can I attend part of the seminar and pay a partial price?
A: Although it is not our standard policy to have per-day or partial prices, we can make exceptions in certain circumstances. Please contact us for details.

Q: Do you have a special discount for people on fixed income or a scholarship/sponsorship program?
A: We don’t offer discounts based on income or occupation. However, we do offer substantial early bird and membership discounts. Please contact us for full details on how to get the best price for the event you’d like to attend.

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