Top Customer Service Questions Answered

We hope you’ll find the questions below useful. If your question is not answered below, please return to the main Customer Service page where there are many more options.

Q1. What is my Username for logging into the Members Area?
A1. Your Email address is your Username for logging into the Members Area.

Q2. I am a new customer, what is my password?
A2. Your password is what you set up on the order form when you placed your first order. However, if you have forgotten this, you can retrieve your password here: https://members.internationalliving.com/login/forgot-password/

Q3. I have a username and password for International Living, however, what is my username and password for Global Intelligence?
A3. The username and password for International Living is the same for Global Intelligence and all purchases accessible on the IL website, https://members.internationalliving.com/. Other purchases include Real Estate Trend Alert, Country Manuals, short reports etc.…

Q4. Why is my email address not recognized on your website?
A4. You may have used an alternative email address when placing your order with us. Please use the email address you signed up with or placed your order with.

Q5. Where can I find the products and subscriptions that I purchased?
A5. All purchases of IL products and subscriptions can be found in the Members Area here.

Q6. Why can’t I find my products on your website for Winton Churchill or Warren Hardy?
A6. Winton Churchill and Warren Hardy are third party products that are not held on the IL website. Please review your email inbox after a purchase of one of these products and you will find an email from Winton or Warren on how to access the products. Here is the email address to look out for:

[email protected]

[email protected]

 

If your question is not answered, please return to the main Customer Service page where there are many more options.