International Living Australia takes individual privacy very seriously. We are also aware of the threats to your security and privacy. Please take a few moments to review the steps that International Living Australia takes to ensure your privacy and security while giving you the best possible customer service as you use our website.
How and what personal information is collected?
We collect your personal information (including your address, contact details, and credit card details) only when you place an order with us or when you contact us about your subscription or our other services. When you place an order, we will provide a secure (SSL, encrypted) connection and require you to submit only the information needed to complete and fulfill your order. This may include and is not limited to your name, credit card details, email address, mailing address and phone number. Only our authorised employees will have access to this information.
You can update your personal information by contacting us.
Cookies are small files placed on your computer by a web page when you visit it. They can be used to store all sorts of useful information to make your next visit easier and more convenient, but some people are uncomfortable not knowing what information is in a cookie.
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
When we send you emails we may also include tracking that identifies what marketing material you watch or read. This tracking makes you personally identifiable since we use your email address.
How we use your personal information
Your personal information may be used to:
- Verify your identity when we are speaking with you;
- Assist you to subscribe to our services and products;
- Administer and manage our services, including charging and billing;
- Research and develop our services;
- Promote and market services and products to you. Where we do so, we will always provide you with an opportunity to let us know if you do not wish to receive marketing and promotions from us.
If some or all of the personal information we require is not collected, we may be unable to efficiently provide you with the services you require.
Who can access my personal information?
Only authorised employees of ILA have access to any information you provide. We may turn over any pertinent information to any legal or regulatory authority that has a demonstrable right and takes the proper steps to access it. We may also, if necessary, provide your personal information to our lawyers, accountants, auditors and other third parties (such as but not limited to IT providers) who provide services to us or act on our behalf, for the purposes of giving effect to the services you request from us or as necessary to conduct our business.
Where your personal information is disclosed we will ensure that the information is to be held, used or disclosed consistently with the Australian Privacy Principles.
If you inquire about one of your subscriptions, we may ask you to submit some additional information only to verify your identity. Remember, in this case we only ask you to confirm information you have already given us.
You have the right to contact us and ask what information we may hold about you. Before you can obtain access to any information held by ILA about you, your identity will first need to be verified. A fee may apply for such access.
What if some of the information held is incorrect?
We endeavor to keep all information about you up-to-date. If any information held is incorrect please contact us.
Consent to use and disclosure of your personal information
ILA is a subsidiary of Agora Inc, a US-based publishing company. By subscribing to a ILA service you consent to being sent news and offers related to your subscription or that may suit your interests by ILA, related companies and carefully selected organisations. On occasions, ILA may provide your mailing address to third parties for direct marketing purposes. If at any time you do not wish your mailing address to be used for direct marketing or receive news and offers from carefully selected organisations, please contact us directly by email, post or phone. It is a requirement that all newsletters, updates and special reports be sent electronically. If you no longer wish to receive these services you may cancel your subscription at any time.
Personal information and data security
Your data is stored on our behalf on Agora Inc’s databases and servers located in the US, so it is necessary to disclose your personal information to Agora Inc for this purpose. ILA ensures all data collected is protected and secure against unauthorised access, alteration or deletion. Any data you submit to us through an online order form is transferred to us via a Secure Sockets Layer — an encryption protocol — and is kept in databases that cannot be accessed from outside our firewall. Our firewall is a mechanism that prevents access to our servers by anyone outside of the company.
Your data protection rights
You have the following data protection rights:
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Privacy concerns or complaints
If you have concerns or wish to make a complaint regarding the handling of your personal information by us, please contact us (see below: ‘How to Contact us’). We will promptly investigate your complaint and notify you of the outcome. If you are still not satisfied with the outcome of your complaint, you may in some cases refer your complaint to the Financial Ombudsman Service (tel. 1300 780 808, web www.fos.org.au), or the Office of the Australian Information Commissioner (tel. 1300 363 992, web www.oaic.gov.au).
How to contact us
International Living Australia
Co. Waterford, Ireland
Ph: 1300 559 359
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