How do I update my credit card on file for my membership fee?
Click here for instructions on how to update your credit card on file.
How do I change my mailing address or phone number?
Click here for instructions on how to update your mailing address or phone number.
Advertising / Media Center
How do I send International Living a query for help with something I’m working on?
How can I readily use the InternationalLiving.com website to find relevant content?
A good way to “drill down” to the news and information that you’re looking for is to use the navigation bar on each page or the search box at the top of each page.
How can I easily reprint or link to International Living’s articles?
International Living invites the media to link to articles at the InternationalLiving.com website with permission to reproduce articles, either in part or in their entirety, once credit is given to InternationalLiving.com as the source and a hypertext link to the original article is provided.
How can I advertise with International Living?
For general advertising queries, please visit our advertising page.
Why is International Living a key news source for media outlets?
For over 40 years, International Living has been the leading authority for anyone looking for global retirement or relocation opportunities. Through its monthly magazine and related e-letters, extensive website, podcasts, online bookstore, and events held around the world, International Living provides information and services to help its readers live better, travel farther and have more fun. There's no better source for retiring overseas. Media Center
Who is the International Living point of contact for media inquiries?
For information about InternationalLiving.com, content republishing, source material, or to book an interview with one of our experts, contact our PR team.
Who in the media does International Living work with?
International Living collaborates with media for both online and print publishing efforts. Collaborative Initiatives include article syndication, blog contributions and reports. International Living has been quoted in: Reuters, MSN Money, New York Times, The O’Reilly Factor (Fox News), The Wall Street Journal, USA Today, Forbes Personal Finance, ABC News, Smart Money, the AARP etc. If you wish to know more please visit our Media Center.
How do I start my complimentary (Media only) International Living Magazine subscription?
Members of the media can request a complimentary subscription to International Living’s monthly magazine. Contact our PR team.
I have a general question about a book, kit, course or other product ordered
Please contact our customer service team.
What form of payment do you take?
We accept all major credit cards, checks, and money orders. For auto-renew we can only accept credit cards.
I wish to order a product that I know exists but I can’t find it on the website?
We are continually updating and revising our products to ensure the newest, most current information is available. We may temporarily remove from our Bookstore website products that are being updated or revised until the new edition is available for purchase. If you wish to know when the most current product will be available, you can contact customer service.
How much should I expect to pay for shipping?
Shipping costs vary, depending on weight of the package; however, general shipping is $7.50 for domestic products and $10 for international orders.
Cancel / Refund
How do I cancel a book, kit, course or other product order?
Please contact our customer service team.
How do I cancel my International Living Magazine Auto Renewal?
You can do this by logging into the Members Area and going to My Account"."
Cancel / Refund Questions
How can I cancel the charge on my card from International Living?
We understand that International Living magazine and associated products and subscriptions are not for everyone and therefore we have made it easy for trial subscribers to cancel their subscription. Please contact us to cancel your subscription or receive a refund on any purchased product or service.
How can I cancel my International Living magazine subscription?
We're so sorry to see you go; However, you can submit your cancellation request through our online contact form or call our customer service team directly at 1-800-681-2402.
Where do I send a product that I wish to return?
To return a product, please first contact us to process your request and obtain a return authorization number. You can then write this return authorization number on your package. Please send a product that you wish to return to: Sisk Fulfillment International Living 1900 Industrial Park Drive Federalsburg, MD 21632.
How long is the money-back guarantee good for?
The money-back guarantee is good for 30 days from the day you place your order. if you decide the good-living, good-value opportunities International Living profiles every month aren't for you after all, just let us know within 30 days and we'll send you a full refund. The Special Bonuses are yours to keep, with our compliments.
Conferences / Masterclass / Online Events
Does the conference registration fee include airfaire or accomodations?
Airfare and accommodations are not included in the conference registration fee. However, we do offer airline discount codes as well as negotiating a discounting room rate at the host hotel. The discounted room rate is subject to availability. Please book your room well in advance to avoid disappointment. You can find the latest conference details on the conferences section of our website.
Do you offer membership discounts?
International Living magazine subscribers; Alliance Lifetime members, Real Estate Trend Alert, and Platinum Circle are entitled to discounts on conference registration fees. Please consult the individual conference promotion or contact us for complete details.
Do you have a discount for people on fixed income or a scholarship/sponsorship program?
We don’t offer discounts based on income or occupation. However, we do offer substantial early bird and membership discounts. Please contact us for full details on how to get the best price for the event you’d like to attend.
Can I take part in an event as a speaker or a volunteer?
We do not accept volunteers due to having a fully staffed Conference Team. If you wish to speak at an upcoming conference, please contact us and tell us why you’d be a great fit.
Can I contact a speaker once a conference or online event is over?
Yes, when you attend an International Living conference (both in-person or online) you will be given access to a conference workbook which includes all the speakers contact details so you can reach out directly at a later date. They will be more than happy to help with any questions you have.
Can I bring a guest to a conference? What will they pay?
Yes, you can certainly bring a guest to a conference for almost half price. Please consult the individual conference promotional material on the conferences section of our website or contact us at 1-866-381-8446.
Can I apply my IL Event Credit as partial payment toward IL online conferences?
Yes as long as it is not one of our events put on with a 3rd party contributor. If you have an IL Conference Credit you can contact the Conference Team here, phone (toll-free from the U.S. and Canada) 1-866-381-8446. A live operator is available Monday to Friday from 9 a.m. to 5 p.m. ET to help you.
Are the seminars tax deductible?
In some cases, yes. Please check with your tax accountant to verify.
How can I use a conference voucher?
If you have a conference voucher, you must give our events customer service team a call directly at 1-866-381-8446.
Who can I contact if I have and questions about events?
You can contact the Events Team through our online contact form or give us a call (toll-free from the U.S. and Canada) 1-866-381-8446. A live operator is available Monday to Friday from 9a.m. to 5p.m. ET.
Where can I find a calendar of events or know what’s coming up next?
You can find a full list of our upcoming online and in-person events on the conferences section of our website.
If I attend an online event, do I have to be online the entire time? And will I have access to recordings afterwards?
You do not have to be online for the entire time. We will give you ongoing access to the event archive within 24-48 hours of the event concluding. This includes recordings of the entire event. This way you’ll be able to go back and review any presentation you like in the future.
I have more than one membership with you. Can I combine the discounts offered?
We invite you to take advantage of the greatest membership discount for which you are eligible, based on your membership status. But only one membership discount applies.
How do I unsubscribe from free E-Letters?
To learn all your options for unsubscribing from our newsletters.
How do I order Global Intelligence Newsletter?
You can find the full info on how to sign up for the Global Intelligence Newsletter.
How do I unsubscribe from Field Notes?
We're sorry to see you go, but you can easily unsubsubcribe from Field Notes.
How do I unsubscribe from IL Postcards?
We're sorry to see you go, but you can easily unsubsubcribe from IL Postcards.
Where can I find information about property contacts I saw in an ad, my last issue?
If the property appeared as an advertisement or article within an International Living issue you can find the issue by logging into the Members area of the website.
If I give you my email address, will I receive spam emails?
Our No Spam Pledge: International Living will never sell, rent, or otherwise abuse your e-mail address. It will be used solely for the purpose of sending you IL Postcards and updates about International Living. If you have not already done so, please whitelist our service to ensure delivery.
Feedback to Editor
Can I Provide Feedback to International Living?
You are always welcome to email your stories, comments, or questions to International Living. Please note that we may publish your email, along with a reply, in our e-letter or magazine. If we do so, we will not use your full name or your email address, only your first name.
Fulfillment / Order Help
How do I access the digital product I ordered?
You can access your digital product through your member's area. Upon logging in, click on My Library" to view all of your purchased products."
Where Is the book you ordered?
hipping time depends on your address. Orders shipped within the United States usually take one to three weeks. Canada and international shipping usually takes two to four weeks. If you still have not received your product, visit our Customer Service Help Page to report the problem and provide the shipping information you included when ordering.
Why is Int`l Living/PSV*Int`l Living showing up on my credit card statement?
If your credit card statement shows this charge, it means that you recently purchased the International Living magazine or another product or service from International Living. If you require details about this purchase you can contact our customer services department.
Why am I already receiving renewal notices?
We send periodic speical renewal offers that we believe would benefit our readers. If you wish to stop receiving renewal notices, please contact customer service.
What if the product I ordered won’t allow me to sign in?
Ensure you are logged out of your International Living account and then try to log into the product just purchased using the information provided i.e. Link, username and password. If your issue persists please contact our customer service team.
How do I get back issues?
Past issues of International Living are available in the members area of the IL website. There is a PDF icon next to each issue which you can click on to download any issue in that format.
How can I make money overseas?
International Living publishes various kits and courses on making money overseas. These products detail the many ways you can pay for your new life and travels overseas. You'll find details of these products on our bookstore.
Does International Living have a Twitter account?
Yes, the media can follow International Living on our official Twitter account and see what the latest IL hot topics are. Of course, any of the media tweets can readily be retweeted to their own followers.
Can International Living provide me with original content?
In some circumstances, it can be arranged for International Living to contribute original content to editorial publications (including online and blogs) in an ad hoc or syndicated capability. For more information visit our Media Center.
Can I write for International Living?
We welcome all submissions on spec, but ask that you read through our writers’ guidelines first.
Where do I get information on a specific country?
For country-specific information you can visit the Countries section of our website.
What if I have a question that is not answered on this page?
If you want to know more about a specific country, then you may find the answer on one of our countries pages http://www.internationalliving.com/countries. Otherwise our Customer Service representatives are happy to assist you the best they can with subscription inquiries, product order inquiries, cancellations, and to answer questions.
VIP / Platinum Circle / RETA / IL Lifetime Alliance
Who do I contact if I have a problem with my VIP Subscription?
As a VIP member you can contact VIP customer service through our online contact form or call us at 1-800-681-2402.
What is Pangea?
Pangea is International Living’s preferred real estate marketing group. You can read more about Pangea.
What are the VIP services?
Our VIP services are exclusive groups of International Living members. Membership, if approved, unlocks discounts on everything IL publishes produces, and plans. VIP members receive first notice of what’s happening in the world of IL and beyond, and enjoy first-class treatment at our events. To become a Platinum Circle member or join another membership level, please contact us at 1-800-681-2402.
How do I cancel my VIP membership?
We're sorry to see you go! Please contact our customer service team directly through the online contact form or give us a call directly at 1-800-681-2402.
How do I cancel my VIP membership auto renewal?
We're sorry to see you go, but you can access the full step-by-step instructions on how to cancel your auto renewals.
How do I cancel my RETA $7 trial membership?
For full step-by-step instructions on how to cancel your trial.
How do I make a RETA Launch inquiry?
If you are a Real Estate Trend Alert Member and you have further questions about a recent launch, that were not answered already through the information on the RETA website, you can log in and contact the RETA Concierge directly.
How do I request a call to receive my IL Lifetime Alliance 20% discount on IL published products?
You can submit a request via our online contact form or give our customer service team a call directly at 1-800-681-2402.
How do I request my free Escape To Manual (Digital Edition Only)?
Please contact our customer service team directly.
How do I update my card on file for my maintenance fee?
You can update your credit card information via the Customer Self Service Portal.
Why am I being charged a membership maintenance fee?
We charge an annual maintenance fee for VIP services to allow us provide the best service possible to our members. The annual maintenance fees are $69 for Publisher’s Roundtable, $18 for Lifetime Society, $69 for Platinum Circle, $99 for World Club and $99 for Pura Vida Club.
Website / Technical / Login Issues
I am a new customer, what is my password?
If you have forgotten your password, you can easily retrireve or reset it.
What is my Username for logging into the Members Area?
Your Email address is your Username for logging into the Members Area.
What if I forgot my Username and Password?
Your Username is your email address and you can easily reset your password.
Why can’t I access some parts of the website?
Some parts of the website, such as the issue archives are for subscribers only. If you are a subscriber, and are having trouble accessing these parts of the website, please visit our Customer Service Page.
I need help navigating your website.
We’ve tried to make it as easy as possible to find your way around the site. We’ve created a video to assist you while you navigate the International Living website.
Is there an option to print the magazine from a PDF?
Yes, you’ll find an icon for the PDF version next to the cover of the current digital issue in the members area. You click on the icon to print the issue.
Why is my email address/Username not recognized on your website?
You may have used an alternative email address for your Username when placing your order with us. Please use the email address you signed up with or placed your order with. If your issue persists please contact customer service.
I have a username and password for International Living, however, what is my username and password for Global Intelligence?
The username and password for International Living is the same for Global Intelligence and all purchases are accessible on the IL website.